Federal government lags in providing online services – Canadian Government Executive

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March 15, 2016

Federal government lags in providing online services

Seventy-seven per cent of federal services cannot be completed online

Growing public expectations on the speed at which they can received services over the Internet, as well as government red tape that hinder the pace of innovation, conspire to dampen the ability of the federal government to deliver online services to the public.

Taxpayers can file their taxes online, seniors can use the Internet to update their pension information on government Web sites. However for services such as passport application, requesting access to government information or obtaining proof of citizenship, people still need to appear in person at Services Canada locations or mail in application forms.

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About this author

Nestor Arellano

Nestor is a Toronto-based journalist who specializes in writing about technology and business. He is the editor of Vanguard Magazine and the associate editor of IT in Canada and a regular contributor to CGE.

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