Can deliverology help solve education, health problems in remote areas? – Canadian Government Executive

NEWS

SEARCH

HR
AccountabilityBest PracticeDeliverologyGovernmentPolicyPublic Sector
Senegal river craft
May 30, 2016

Can deliverology help solve education, health problems in remote areas?

“No matter how well the delivery unit is performing, it is difficult for the government agency to monitor teacher or doctor presence (let alone the quality of service provision) in remote rural area,” says Shanta Devarajan.

As much a 20 per cent of grade seven students in Tanzania are unable to read in Kiswahili, and 50 per cent can’t read English. A recent report indicates that learning outcomes in India a declining and in rural Senegal, quack doctors appear to provide better clinical care than registered physicians. Can deliverology solve these problems, asks a recent contributor to the World Bank blog?

Deliverology is based on “the notion that traditional public-sector organizations are not geared towards delivering results—such as student learning outcomes or quality clinical care—for several reasons,” says Shanta Devarajan, who describes himself as a student of service delivery.

However, he says many organizations have far too many goals which frequently cannot be quantified. For goals that can be quantified, there is very little real-time data to monitor progress towards those goals.

“As a result, staff and management within the organization do not work towards these goals.  Rather, they may try to maximize the size of their unit or the budget under their control,”says Devarajan.

With deliverology, a small, high-quality delivery unit typically reports directly to the head of the organization, that is charged with championing the delivery of a few, well-specified results The unit gathers real-time data, works with line managers to make mid-course changes, and establish routines so that leaders can review performance and make decisions, he explains.

However, Devarajan proposes the inclusion of two other factors:

The real clients – Such as households and children who will benefit from better service delivery

Politics – Devarajan uses the term to refer to “dysfunction in public sector organizations.” Such as “why are teachers absent about a quarter of the time in India and Uganda?  Why are doctors absent about 40 percent of the time in India, or spending 29-39 minutes a day seeing patients in Senegal and Tanzania? “

“No matter how well the delivery unit is performing, it is difficult for the government agency to monitor teacher or doctor presence (let alone the quality of service provision) in remote rural area,” he says. “…In most cases, these technocratic solutions won’t work because teachers and doctors are powerful political forces in the community.  Quite often, teachers run the campaigns of the local politicians, in return for which they get a job for which they don’t have to show up.”

To read more about Devarajan’s point of view, click on this link: http://blogs.worldbank.org/developmenttalk/deliverology-and-all

To learn more about deliverology, attend the Deliverology & Implementation breakfast event to be presented by the Canadian Government Executive and Dell/Softchoice on June 7th from 8:30 a.m. to 11:00 a.m. in the Borden Lardner Gervais LLP office at the Scotia Plaza Tower on 40 King St. West, Toronto.

You will hear from Craig Szelestowski, government transformation specialist and president of Lean Agility, about the strengths of weaknesses of the deliverology approach. Craig will tell you how you can adapt deliverology to suit your needs and enable your own organization to deliver the service and outcomes your clients want and energize your staff at the same time.

Learn about the latest developments in cloud computing, data analytics, storage and networking are impacting Canadian organizations from two of the top analysts of IDC Canada: Tony Olvet, group vice president for research; and David Senf, program vice president, of the company’s infrastructure solutions group.

If you want to be an agent of innovation and transformation in your organization, this is the event to attend.

To find out more and to register, click on this link.

About this author

Nestor Arellano

Nestor is a Toronto-based journalist who specializes in writing about technology and business. He is the editor of Vanguard Magazine and the associate editor of IT in Canada and a regular contributor to CGE.

0 comments

There are no comments for this post yet.

Be the first to comment. Click here.

Accountability
 
Ships docked in a harbour may not be going anywhere; however,...
 
The International Monetary Fund (IMF) in issuing its annual review of...
 
There’s no shortage of organizations claiming to have a digital transformation...
 
Cybersecurity professionals have sounded the alarm for years, and they are...
 
Cost estimation is becoming an extremely important skill within government due...
 
In this special episode of CGE Radio, your host John Jones...
 
Security professionals have an obligation to communicate risks and recommendations to...
 
Risk is always present in any undertaking, no matter the size...
 
Cost overruns have become institutionalized in the federal government, according to...
 
Last year, procurement Minister Jody Foote was prompted by the swirling...
 
Professionals, managers, and executives in the cost estimation industry can gain...
 
In this episode, hear from Carl Hammersburg, Manager, Government and Healthcare...
 
A new study from the Conference Board of Canada gives our...
 
In the world that we are living in today, free and...
 
The delivery method developed by Sir Michael Barber, chief adviser to...
 
Rules and accountability are helpful in developing and standardizing processes but...
 
Canadian doctors were told that climate change impacts human health and...
 
Even as talks between the government and federal workers affected problems...
 
The largest effort in 20 years to seek public input on...
 
Ottawa has overhauled the process by which justices are picked for...
 
Please to view this Content. (Not a member? Join Today! )...
 
In this episode, editor-in-chief, Patrice Dutil talks about the need for...
 
As much a 20 per cent of grade seven students in...
 
Please to view this Content. (Not a member? Join Today! )...
 
Upon receiving numerous complaints regarding add-on fees that turn making economy...
 
Are you absolutely clear what the government wants to achieve? Are...
 
Please to view this Content. (Not a member? Join Today! )...
 
Please to view this Content. (Not a member? Join Today! )...
 
Please to view this Content. (Not a member? Join Today! )...
 
Written By Jason McNaught The Public Service Alliance of Canada was...
 
Independence has long been regarded as a cornerstone of the auditing...
 
Canada is a diverse nation, in language, culture, geography, and, ultimately,...
 
Public sector organizations are under increasing pressure to identify all risks...
 
The government of Canada has implemented several measures over the past...
 
Whether at the territorial, provincial or federal government level, internal audit...
 
An organization’s reputation can take years to build but it can...
 
On October 30, Ontario began second reading of the Public Sector...
 
In the well-known children’s story, an Emperor falls victim to the...
 
The Nova Scotia Office of the Ombudsman is a small operation...
 
I think the ombudsman needs to be independent, because without independence...
 
Today’s business environment changes rapidly to adjust to evolving conditions and...
 
The best internal auditors actually are really good managers first. I...
 
The recent controversy about the actions of some staff members in...
 
Most professionals don’t need more than a sentence at a cocktail...
 
Recent research by the Institute of Internal Auditors Canada aims to...
 
When is it that a politician becomes part of the governing...
 
It’s been a busy couple of weeks on the information, privacy...
 
In 1996, a new budget watchdog, the Parliamentary Budget Officer, was...
 
The Ontario government is moving forward with the creation of a...
 
The Office of the Public Sector Integrity Commissioner of Canada (PSIC)...
 
After the Auditor General’s (AG) report was released on April 30,...
 
In the U.K. system, Permanent Secretaries are what we call Deputy...
 
We are living in a period of rapid change and limited...
 
US public sector employees don’t trust their management to do the...
 
The news of Mark Carney’s nomination as the new Governor of...
 
Following Singapore’s independence in 1965, the controversial leadership of Lee Kuan...
 
Over the past few years, the preparation and delivery of the...
 
In healthcare, cost-cutting can result in cutting what is valued most...
 
For over 20 years Colin Bennett has been exploring issues of...
 
Even before controversy shook the organization to its foundation, Ornge was...
 
It will be the largest international multi-sport event ever held on...
 
We’ve all seen the headlines – BC Ferries, Ornge, la Caisse...
 
It can happen, and it’s noteworthy when it does. Government, business...
 
Kevin Page’s mandate as the first Parliamentary Budget Officer comes to...
 
Governments are challenged to meaningfully mitigate the effects of the financial...
 
Canada is facing a huge financial challenge brought on by massive...
 
For the past one hundred years, democratic states have been moving...
 
It’s so much easier and less painful to learn from the...
 
CGE Vol.13 No.7 September 2007 "If the Public Service, as a...
 
When pondering leadership, we immediately think of exercising our influence downward...
 
CGE Vol.13 No.1 January 2007 "How can I be held accountable...
 
CGE Vol.13 No.2 February 2007 Canada’s Performance 2006 is the sixth...
 
CGE Vol.14 No.1 January 2008 The furor over the $300,000 that...
 
CGE Vol.14 No.2 February 2008 Let’s say you’re a senior manager,...
 
CGE Vol.13 No.1 January 2007 Perhaps it’s a legacy of the...
 
The Independent Blue Ribbon Panel on Grants and Contributions called for...
 
Au Canada, le secteur bénévole et à but non lucratif vit...
 
As the global economy struggles to regain some forward momentum, Canadian...
 
This will be a defining budget for Stephen Harper. It will...
 
It is difficult to determine when the debate about the need...
 
For the next few years, the federal government’s overarching agenda will...
 
Much of the current conversation about the federal government’s economic agenda...
 
Bill Greenlaw is the elected president of the Institute for Public...
 
Have you ever asked yourself the question: ‘How would I evaluate...
 
Last fall, Alberta’s Employment and Immigration department posted online the workplace...
 
In 2006 the world was feeling the aftershocks of a number...
 
CGE Vol.13 No.4 April 2007 Robert Parkins, editorial director, met recently...
 
In the past two decades, the nature of the state has...
 
Please to view this Content. (Not a member? Join Today! )...
 
Some title Some author
Some excerpt
 
Some title Some author
Some excerpt
Ships docked in a harbour may not be going anywhere; however,...

Member Login

Forgot Password?

Join Us

Password Reset
Please enter your e-mail address. You will receive a new password via e-mail.